As riders and racers ourselves, we know that buying a new bike is a big deal. It’s an extension of you as a rider and in the years to come, it’ll share both the literal and figurative ups and downs with you as you explore your limits on the trails. 

We want you to fall in love with your new bike and that relationship starts well ahead of it arriving at your doorstep. That’s why we offer a specialist service before, during and after your new Intense purchase – all based right here in the UK. Here’s how we do it.

Intense For Life programme

We’re so confident that you’ll love your Intense for life that if you’re not totally stoked with your new ride, you can return it up to 14 days after receiving it – even if you’ve ridden your bike. Find out more about the Intense For Life programme.

You’re ordering from the UK 

Every stage of your bike order will be taken care of by our UK sales team of mountain biking enthusiasts, based in the fine riding country of South Gloucestershire.

UK-based customer services 

Got a question? Want some advice? Our experts are here to help and love sharing their experience of all things Intense. Just call us on 01454 550343 or email help@intense-cycles.co.uk.

Your new bike is already here 

We only list in-stock bikes on the site. Whichever Intense you choose, it’ll roll straight from our on-site UK warehouse to the workshop, ready for building and a quick delivery.

Custom set-up, just for you

Our own Intense Cycles UK technician will set your bike up specifically for your riding style, giving you the best possible experience with your new Intense right from the off.

FREE fast dispatch 

We know you can’t wait to get on your new steed as soon as possible, so we strive to get every bike built, tuned for you and dispatched within 48 hours of your order. We also know how annoying it is to pay extra for delivery, so unlike some other direct bike brands, your shipping – including bike box and tools – is totally free.

Nearly built on delivery 

We fine-tune your gears, brakes and suspension in our workshop. All you have to do is rotate the stem and attach your bars, attach the rear mech and attach your wheels. Your bike will come with a free and exclusive Intense toolkit including torque wrench and shock pump to help you get your set-up spot on.

Extended warranty plus a UK-based warranty team.

In the event of a warranty case, you can rest assured that you’ll be dealing with our UK-based warranty team. You won't have to ship your bike oversees if there's an issue.

Ongoing UK support 

If you’re already an Intense owner, you can come straight to us for any aftersales support you might need. Give us a call us on 01454 550343 or email help@intense-cycles.co.uk.

A history of innovation 

We’ve been at the heart of mountain biking since we created the first ever downhill bike, the M1, in 1994. Hell, we even built a 29er DH bike in 2001. With Intense, you know you’re getting the latest and greatest designs, fresh from founder Jeff Steber’s drawing board.

The fastest bikes for the fastest riders 

Over the decades, we’ve had the world’s best on our bikes, meaning your Intense benefits from pro feedback from the likes of Shaun Palmer, Sam Hill, the Athertons, Greg Minnaar, Chris Kovarik, Tahnee Seagrave, Emmeline Ragot and now Jack Moir to name but a few.

Tubeless Setup 

We all ride tubeless – and frankly in UK conditions, why wouldn't you? That's why you can choose to have your new bike delivered with tubeless already setup using Peaty's trail-friendly sealant, making that first ride on your Intense even better!