ORDERING AND PAYMENTS
Here you'll find information on ordering, payment types accepted, stock checking and pricing for Intense Cycles UK, the official home of Intense in the UK.
Registration for Intense Cycles UK is mandatory in order to place your order. Once registered, you can use the Account area to view your orders and edit address details.
Please note we do not offer a guest checkout option.
Ordering a bike
When you add a bike to your cart, we'll ask for some additional rider information on the cart page, which will help our Intense mechanic build and tune your bike so it’s set-up ideally for your riding style and weight. You can also add tubeless setup to your bike on the cart page.
Secure payment processing
For your peace of mind, the entire Intense Cycles UK site, including the checkout, is run through a secure https platform. The site uses the secure Shopify payment gateway, administered by Stripe, for payment processing.
Intense Cycles UK does not retain your card details and your card details are not visible to Intense Cycles UK or Saddleback Ltd employees.
Intense Cycles UK accepts the following payment methods, which are charged when your order is processed:
Visa, Visa Debit, Mastercard, PayPal, Apple Pay
You may also wish to pay using V12 Finance, in which case you can choose this as your payment method and make a finance application (subject to status, terms and conditions apply).
You will receive an email confirmation for each order placed with Intense Cycles UK. If you have not received an order confirmation following payment or are not certain that payment was successful, please email firstname.lastname@example.org or call 01454 550343.
You will receive a second email when your order is dispatched, which will also include a tracking number to allow you to track your delivery on the Parcelforce website.
Checking stock levels
Intense Cycles UK operates a live stock system. If you are able to add an item to your cart by first selecting product colour and size, then the item is in stock. However, the item is not allocated until you have completed checkout.
Errors and omissions
In the case of any errors and omissions on the Intense Cycles UK website, we reserve the right to refund your order prior to the goods being dispatched from our warehouse.
We reserve the right to cancel any order if the product ordered is no longer available. In such a situation, no compensation will be offered, but customers will be notified and refunded the full cost of the product ordered.
We have taken every care to ensure that photos and descriptions of products are accurate, however slight variations in product colour may occur due to different screen calibrations or the materials employed in the product's manufacture.
All prices are quoted in UK pounds sterling including VAT at the current rate.
Out of stock product and pre-orders
We do not currently offer back orders or pre-orders of our products.
Amending an order
Once your order has been processed we are no longer able to amend.