INTENSE CYCLES DELIVERY INFO

Express delivery

Express delivery is standard for all Intense orders. Below you’ll find plenty of information on our shipping procedures as well as a comprehensive FAQs section.


How much?

Bike and frame purchases are shipped free of charge.

Small parts orders over £50 are free of charge. Orders less than £50 will incur a £5 delivery charge.


To where?

We deliver to UK addresses only including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.


How long?

We use the Parcelforce Express 24h service to ensure that your Intense bike or small parts order will be trackable and delivered as soon as possible. Whilst we endeavour to get your bike to you as quickly as possible Intense UK cannot be held responsible for delivery delays caused by courier firms.

Before shipping your new Intense, our expert mechanic will build and tune your bike to the highest standards in our workshop before it’s carefully and securely packed prior to dispatch. This level of attention to detail takes time, but we aim to get all bikes built, tuned, packed and dispatched within 24 hours Monday to Friday. You will receive a dispatch email notice when your new bike is on its way to you.

The shipping times below are for small part and accessories.

  • Orders placed before 2pm Monday to Thursday (excluding public holidays) will be dispatched for next day delivery.
  • Orders placed before 2pm on Friday will be dispatched for delivery on Monday (excluding public holidays).
  • Orders placed after 2pm on Friday or over the weekend will be dispatched on Monday for Tuesday delivery (excluding public holidays).

Please note, no Saturday delivery is available.

Please refer to  Parcelforce's delivery speed guarantee exceptions for full details of this service.

Please note that somebody at your address will need to be available to sign for your delivery.


Tracking

You will receive an email confirmation with a Parcelforce tracking number when your item has been dispatched.

Visit the  Parcelforce website to track your order.

Please see our Delivery FAQs below for more information on Intense deliveries.

You may also be interested in our full  Terms and Conditions.

Delivery FAQs

Here are the delivery-related questions most frequently asked by Intense customers. If you can't find an answer to your question here, please get in touch with us at  help@intense-cycles.co.uk or call us on 01454 550343.

Can I click and collect?

Sorry, we are unable to facilitate collections at this time.


How do I track my delivery?

Once your order has been processed, you will receive an email confirmation containing a Parcelforce tracking number.

Visit the  Parcelforce website to track your order.


Do you deliver outside the UK?

We deliver to UK addresses only including England, Scotland, Wales, Northern Ireland, the Isle of White, Anglesey, The Isles of Scilly, the Isle of Man, the Hebrides and the Island groups of Orkney and Shetland.

 

Do you deliver on Saturdays or Sundays?

No, we cannot offer Saturday or Sunday delivery.

Does my order have to be delivered to my home address?

No, you can set up an alternative delivery address at the time of ordering. Please note that somebody will need to be available to sign for your delivery.

What if I'm not in to sign for my delivery?

If neither you nor someone at your address is available to sign for your delivery, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.

You will receive an attempted delivery card.

Your delivery tracking status on the  Parcelforce website will change to 'Delivery Attempted.'

I get a 'We are currently unable to confirm the status of your parcel' error on the Parcelforce delivery tracker

Tracking numbers only become valid when the item enters the Parcelforce system. If you are checking for an update on the day of order, please try again after 6pm.

If you are still having an issue after this time, please contact us at help@intense-cycles.co.uk.

I get an 'Address Problem' error on the Parcelforce delivery tracker

This could be an issue with either the way your address has been submitted at order or because the delivery driver is unable to find – or access – your address.

In this case, please contact Parcelforce directly via the company's  online form or by calling 0344 800 4466 (local rate number).

What if the tracking status is 'Parcel Delivered' but I have no parcel?

Please check your mailbox for an attempted delivery card, which will detail the location of your parcel.

In the event there is no attempted delivery card, please use your tracking number on the  Parcelforce website to find your Parcel ID number, then contact Parcelforce directly via the company's  online form or by calling 0344 800 4466 (local rate number).

In the unlikely event that there is a disputed delivery, please get in touch with the Intense helpdesk at help@intense-cycles.co.uk or call 01454 285270 and we will do our utmost to solve the issue.

What if my tracking status is 'Attempted Delivery' but I have no attempted delivery card?

If there is nobody to receive the parcel, the courier will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or depot.

You should have received an attempted delivery card but in the event that you have not, please use your tracking number on the  Parcelforce website to find your Parcel ID number. You will need this number and identification to claim your parcel at your local Post Office.

What if my parcel has arrived damaged?

Please sign for the item as damaged –  this is essential in the event of a claim being made.

Check the contents of your parcel with extra care. If the goods are lost, damaged or soiled please contact us as soon as possible at help@intense-cycles.co.uk or 01454 550343 to arrange a replacement.