COVID-19

Latest Updates From Intense Cycles UK

We'll keep this page regularly updated with any information that may supersede that found on our regular delivery and terms and conditions pages.

OUR TEAM

From day one, we've done everything possible to look after the Intense Cycles UK team – bringing in distancing measures and enhancing hygiene procedures wherever possible.

Since the government suggested home working, the vast majority of our staff have been working remotely and we’ve drastically reduced the number of bike builders on site. For the guys who are still in our workshop, we’ve put in extra distancing and hygiene precautions to keep them as safe as possible.

CUSTOMER SERVICES

We're still here to give you advice on bikes (call back is still operating), help with your orders and build and tune bikes just for you – things might just take a little longer than usual, so please bear with us.

You can contact us via:

phone: 01454 550343
email: help@intense-cycles.co.uk
callback: click the button at the bottom right of your screen

ORDERS

Orders can go ahead as usual. We have plenty of 2020 bikes in stock ready to build and tune into your dream machine. We're doing our best to ensure stock levels are as accurate as possible, but stock changes may take a little while to update.

DELIVERIES

Deliveries themselves may be slightly delayed as regular service timeframe are no longer guaranteed, however, we've experienced very little disruption to date.

During COVID-19, the way in which you receive your bike and sign for it is likely to be different. Please check out Parcelforce's Coronavirus updates page for more information.

You can also track your order on the Parcelforce website. Please note, it can take a while for the tracking number to register on Parcelforce's tracking system. If not tracking information is immediately available, please try again later

14-DAY DEMOS, RETURNS AND WARRANTY

All our regular services for returns and warranty are retained including our exclusive 14-Day Ride Or Return programme.